Terms of service

Printivart Terms of Use

By using Printivart’s services, you acknowledge that you have both read and agreed to be bound by the following terms:

Services Provided

Printing Materials and size information

  1. Printivart cannot be held responsible if the customer expects something different from the materials that we have described on our website.
  2. All products manufactured in Australia/USA are printed in inches. CM sizes are given as a rough guide.
  3. You the customer acknowledge that size deviations can exist due to the nature of material used. For example, timber and canvas materials are flexible products. 

Order Processing and communication

  1. After your order is submitted, please allow up to one week for production. Should we have any inquiries, your timely response will be necessary for fulfilling your order in an appropriate time frame.
  2. Should we raise any concerns about the image submitted, you the customer acknowledge that the order may not be delivered within 5-10 business days as stipulated on our web site.
  3. You the customer also acknowledge that Printivart is an online business and that a large part of our communication is done via email. You the customer acknowledge that you are solely responsible for any delays if you fail to check your emails. This includes your spam folder.
  4. You the customer acknowledge that we are not responsible if you experience issues with your email provider thus resulting in delays to the processing of your order.

Alterations to Product or quantity of your Order

  1. You acknowledge that it is your responsibility to review and double-check your order before submitting it.
  2. We are not able to alter the product or quantity of an order, once placed by yourself.
  3. You may request an order cancellation if your order has not entered production phase.

Product Matching

  1. From time to time we do make slight changes to product specifications. If you are trying to match a new order with an old order, please check with our Customer Service Team to make sure we can accommodate this requirement. We do not offer compensation if you attempt to product match and do not discuss your requirements with us first.

Alterations to delivery address

  1. You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
  2. If you require a delivery address update, we will endeavour to do this for you, if the order has not yet shipped.
  3. We are unable to change the delivery address once an order has been shipped, and at this stage it becomes the responsibility of the customer to ensure they receive the order or place a new order.
  4. Printivart cannot be held liable if you the customer omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned to us due to customer error, you may be charged an additional delivery fee to reship your order.

Cancellation of your order

  1. Due to our fast turnaround time, we are unable to cancel orders once they have entered production / printing stage.
  2. If you request an order cancellation before your order has entered production/printing stage, we will happily cancel it and process a store credit.

Delivery time frames

Nearly all of our orders are shipped within 2-3 business days. This timeframe can be impacted by a number of factors:

  1. Late payment or payment denied.
  2. Some products require a longer period of time in the production phase due to materials selected.
  3. Delivery location.
  4. Delay or issue with Production.
  5. Delay or issue with our Shipping partners.

We do not offer compensation if your order arrives after 10 business days.