Shipping policy
Free Shipping Australia-Wide
We offer free standard shipping Australia-wide on every order, with no minimum spend required.
Production and Delivery Times
Each product is made to order and carefully quality checked before dispatch. Please allow approximately 7–12 business days from the date of purchase for your order to be produced and delivered.
Express shipping may be available at checkout. Orders placed with express shipping will generally be delivered within 5–7 business days from the date of purchase.
These timeframes are estimates and may vary during busy periods, public holidays, severe weather events or courier delays.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Tracking information may take up to 24 hours to become active.
Packaging
Every order is carefully packaged to help protect it during transit. As our products are made to order, we take additional care to ensure they are securely packed before leaving our production facility.
Delivery Addresses
Please check that your delivery address is complete and correct before placing your order. Contact us as soon as possible if you need to update your address. Once an order has entered production or been dispatched, we may not be able to change the delivery details.
We are not responsible for delays, additional charges or lost parcels caused by an incorrect or incomplete address supplied at checkout.
Authority to Leave
Depending on the courier and delivery location, your parcel may be left in a safe place if no one is available to accept it. Please ensure there is a secure location available at the delivery address.
Delayed or Missing Deliveries
Courier delays can occasionally occur after an order has been dispatched. If your tracking has not updated for several business days or your parcel appears to be delayed, please contact us so we can assist with an enquiry.
Estimated delivery dates provided by couriers are not guaranteed.
Damaged Orders
All orders are covered for damage during transit. Please inspect your order shortly after delivery and contact us promptly if it arrives damaged.
To help us resolve the issue, please provide:
- Your order number
- Photos of the damaged product
- Photos of the external packaging
- Photos of the shipping label
Please keep the product and its original packaging until we have completed our assessment. Once the damage has been confirmed, we will arrange an appropriate resolution, which may include a replacement.
Contact Us
For questions about shipping, delivery or a damaged order, please contact our customer service team through the contact details provided on our website.